About Us

The word OGOS implies Online Going Online Services. While choosing our company name, we have selected this name particularly and wanted to be a part of the digital transformation of Business and Industries, especially in Uganda & South Sudan. We are a dynamic team having right skill, knowledge, and attitude with a goal to transform businesses in a professional manner. We, the OGOS team is here to help driving digital transformation of business in Uganda & South Sudan offering end to end solution with Reliable Internet Services, Network Infrastructure & Solution, Software, Mobile Applications, IT & Network Hardware, IoT and Business Intelligence.

Why work for OGOS INNO-Tech Ltd

OGOS believes in culture of values and culture of growth. As an organization, OGOS’s values are based on the principle for us”. At the same time, we believe in fostering meaningful and long-term association with our customers, partners and employees.

Job Summary

A Junior Customer Engineer typically works in the field of information technology and is responsible for providing technical support, assistance, and solutions to customers. Their role involves helping customers install, configure, and maintain hardware and software products, troubleshooting issues, and ensuring a positive customer experience.

What you’ll do:

·         Provide technical support to customers through various channels, such as phone, email, or in-person visits.

·         Install, set up, and configure hardware & Internet Connectivity according to customer requirements.

·         Troubleshoot and resolve technical issues efficiently and effectively.

·         Create user guides and documentation to assist customers in self-help.

·   Ensure that products/services are functioning optimally and are compatible with the customer's environment.

·         Maintain detailed records of customer interactions, issues, and solutions.

·         Identify and diagnose technical issues, proposing and implementing solutions to address them.

·         Collaborate with senior engineers or supervisor if complex issues require escalation.

·         Ensure that all work is completed to a high standard and in compliance with company policies and procedures.

·         Perform quality checks and validations to guarantee customer satisfaction.

·         Collect and communicate customer feedback and insights to the service improvement.

·         Stay up-to-date with the latest technologies and industry trends to provide informed technical support.

·         Participate in training and development programs to enhance technical knowledge and skills.

Educational Qualifications:

·         Bachelor's degree in a related field (Computer Science, Information Technology)

·         Minimum One Year customer support and networking experience

·         CompTIA Network+ , Cisco CCNA Certifications will add extra value

Additional Requirements:

·         Basic knowledge of computer hardware, operating systems, and software applications.

·         Strong problem-solving and troubleshooting skills.

·         Excellent communication and interpersonal skills.

·         Ability to work well independently and within a team.

·         Customer-focused attitude with a commitment to providing exceptional service.

·         Eagerness to learn and adapt to new technologies and products.

·         Junior Customer Engineers may be required to travel to customer sites for on-site support and may need to work irregular hours to accommodate customer needs or emergencies.

Why work for OGOS INNO-Tech Ltd

OGOS believes in culture of values and culture of growth. As an organization, OGOS’s values are based on the principle of “let our work speak for us”. At the same time, we believe in fostering meaningful and long-term association with our customers, partners and employees.

Benefits

·         Competitive salary

·         Five working days in a week

·         Lunch provided by company 

About OGOS INNO-Tech Ltd.

The word OGOS implies Online Going Online Services. While choosing our company name, we have selected this name particularly and wanted to be a part of the digital transformation of Business and Industries, especially in Uganda & South Sudan. We are a dynamic team having right skill, knowledge, and attitude with a goal to transform businesses in a professional manner. We, the OGOS team is here to help driving digital transformation of business in Uganda & South Sudan offering end to end solution with Reliable Internet Services, Network Infrastructure & Solution, Software, Mobile Applications, IT & Network Hardware, IoT and Business Intelligence. 

How to apply: